1. What we deliver
ExamPilot sells access to a digital service: AI mock interviews, AI tutor sessions, lessons and the reports they produce, used in a web browser at exampilot.ai. We do not sell or ship physical products, so there are no shipping charges, delivery addresses or courier timelines.
2. How and when it is delivered
Delivery is automatic and instant once Razorpay confirms your payment, usually within seconds:
- Plus subscription
- Your plan becomes active on your account and its voice minutes are added to your balance.
- Voice-minute top-ups
- The minutes are added to your balance and can be used straight away.
- Panel Pass
- The passes appear on your account, ready to start a panel interview.
- Institution seat licences
- Seats and the minute pool become available to the institution’s admin as soon as payment is confirmed or as agreed in writing.
Delivery is to the ExamPilot account you were signed in to when you paid. You need an internet connection, a current web browser and, for voice sessions, a working microphone.
3. Confirmation and invoice
When your purchase is complete, checkout shows a confirmation with your order number. The order, its status and its invoice are listed on the Billing page in your account, where you can download the invoice as a PDF once it is generated, usually within a few minutes. Your minutes balance and its ledger are on the same page.
4. If your access is not credited
- Wait a few minutes and refresh the Billing page. If the checkout window closed before confirmation, we check the payment with Razorpay automatically and complete the order once Razorpay confirms it.
- Do not pay a second time for the same item while an order is still pending.
- If the purchase is still missing after 30 minutes, write to abhishek.anshu@exampilot.ai or call +91 94721 28272 with your order number (it starts with EP), the Razorpay payment ID or bank reference (UTR) and the phone number on your account. We will trace it and either deliver the purchase or refund the payment.