Refund and Cancellation Policy

Each Plus payment — the first one and every renewal — has its own 14-day window, counted from the moment the payment was made. A "session" is any lesson or mock interview you start after paying.

• Within 14 days, 3 sessions or fewer: we refund the full amount you paid.
• Within 14 days, more than 3 sessions: we refund the unused part of the billing period. The refund is the amount you paid × unused days ÷ days in the period, where unused days are the days in the period minus the days since payment (part days count as used).
• After 14 days: the payment is not refundable, except where we closed your account for a reason other than your breach or the law requires a refund.

Example: you pay ₹149 for a month of Plus whose period has 30 days, use 6 sessions and ask for a refund on the 5th day. Unused days are 30 − 5 = 25, so the refund is ₹149 × 25 ÷ 30 = ₹124.17. For a yearly plan of ₹1,490 (365 days), asking on the 10th day after 5 sessions gives ₹1,490 × 355 ÷ 365 = ₹1,449.18.

When a Plus refund is completed, your subscription ends immediately and you move to the free Starter plan. Any of the voice minutes that payment added which you have not yet used are removed from your balance; minutes from other purchases are not affected.

A top-up is refundable in full within 14 days of purchase only if no voice minutes have been used on your account since you bought it — minutes from any source count. A top-up that has been partly used is not refundable. When the refund is completed, the minutes it added are removed from your balance.

For a Panel Pass, we refund the passes you have not used, within 14 days of purchase. A single pass is refunded in full if unused. For the 3-pass pack (₹249), each unused pass is refunded at an equal share — for example, with one pass used, the refund is ₹166. Unused passes from a refunded purchase are cancelled.

• Anything requested more than 14 days after payment (subject to section 2).
• Voice minutes already used, top-ups that have been partly used, and Panel Passes already used.
• The free Starter plan and the 5 free voice minutes given at sign-up, and anything you received free with a coupon.

We refund only what you actually paid, after any coupon discount.

• In your account: open the Billing page in your account, expand the order and choose "Request a refund". The page shows the status of your request.
• By email: write to abhishek.anshu@exampilot.ai from the email or phone number on your account, with your order number (it starts with EP).

We check every request against this policy and reply within 2 working days. If a request is not eligible, we tell you why.

Approved refunds are sent through Razorpay to the original payment method — the same UPI account, card, bank account or wallet you paid with. They typically reach you within 5–7 business days of approval; the exact time depends on your bank or payment provider. The refund and its status appear on the Billing page.

• Unpaid orders: if you leave checkout without paying, nothing is charged. An unpaid order expires automatically after 30 minutes.
• Plus: there is no automatic debit, so you do not need to cancel to stop paying — simply do not pay the next renewal, and your plan stays active until the end of the period you paid for (plus a 7-day grace period) before moving to Starter. You can also cancel any time from Billing → Cancel Plus (or ask us at abhishek.anshu@exampilot.ai): Plus then stays active until the end of the paid period, with no grace period, and moves to Starter. You can undo a cancellation from Billing until that date. Cancelling does not by itself refund the current period; refunds follow sections 2–4.
• Top-ups and Panel Passes are one-time purchases; there is nothing to cancel.

• If money left your account but checkout did not confirm, do not pay again straight away. We check pending payments with Razorpay automatically every few minutes; if Razorpay confirms the payment, your order is completed and delivered, even if the checkout window had closed.
• If the payment failed at Razorpay, any amount your bank held is reversed by your bank or Razorpay. If it has not come back after a few working days, write to us with your order number and the bank reference (UTR) and we will trace it.
• If you are charged twice for the same order, write to abhishek.anshu@exampilot.ai with both payment references and we will refund the extra payment in full.

Questions about a refund: abhishek.anshu@exampilot.ai or +91 94721 28272, Monday–Saturday, 10:00–18:00 IST. See also the subscription and billing policy and the terms of service.