What you’ll learn
- Raise an issue early and calmly
- Give difficult feedback
- De-escalate a tense exchange
- Apologise professionally
Skills you’ll practise
This course is for
All professionals. Naming small issues early, giving and receiving difficult feedback, de-escalating, apologising professionally and holding your ground diplomatically.
level
You speak fluently and want sharper structure, nuance and composure in high-stakes situations.
Course 4 of 9 in the Workplace track.
Inside every lesson
Ten minutes, five phases, one live tutor. Here is how lesson 1 — “Naming a Small Issue Early” — runs.
- 1 min
Warm-up & goal
Tutor greets you and states today’s goal.
- 2 min
Learn the patterns
Learn 2–3 sentence patterns and repeat them aloud.
- 5 min
Live roleplay
Live roleplay — you do most of the talking.
- 1.5 min
Corrections & retry
Two specific corrections, then one retry.
- 30 sec
Wrap-up & preview
One thing you did well and a preview of next time.
Syllabus
Lessons unlock one after another. Completed lessons show your score; you can revisit any lesson.
Your AI tutors
Same lessons, different personalities. Pick one now or switch any time.
Calm HR-background mentor, late 30s
Best suited for: Students working specifically on conflict, difficult conversations, or sensitive workplace situations
The Empathetic Listener
Empathetic senior colleague, early 30s
Best suited for: Students who need coaching that acknowledges the emotional difficulty of certain workplace conversations, not just the technique
The Steady Veteran
Calm, experienced veteran colleague, 40s
Best suited for: Students who feel generally anxious about workplace communication across any scenario and need a steady, reassuring presence
Learner reviews
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