Business English on Calls and Email

Sound clear, polite and in control with clients and managers

Open a call, give an update, say no softly and escalate, in clean business English.

4.9
(367 ratings)
8.8k learnersIntermediate 8 lessons · 80 min English + हिंदी support

What you’ll learn

  • Open and close a work call with a clear agenda line and a next-step summary
  • Give a status update in under sixty seconds using the done, doing, blocked structure
  • Compose polite request, follow-up and apology emails aloud without 'do the needful' or 'please revert'
  • Confirm understanding with 'so what you mean is' and catch misunderstandings before they cost time
  • Disagree with a client or manager softly and offer an alternative in the same breath
  • Escalate a delay or problem early, with facts, impact and a proposed fix

This course is for

Working professionals who speak with clients, vendors or managers in English. For professionals who already speak English but sound too blunt, too apologetic or too long on work calls and in emails. You learn to open and close a call cleanly, ask for and give crisp updates, dictate polite request, follow-up and apology emails aloud, confirm what you heard, disagree without sounding rude, and escalate a problem without panic. The tutor plays real clients and managers, busy and sometimes irritated, and fixes your tone line by line. The capstone is a live client call followed by the follow-up email you compose aloud.

Intermediate

level

You can hold a basic conversation but hesitate, translate in your head, or freeze under pressure. We fix that.

Course 2 of 12 in the Spoken English track.

Inside every lesson

Ten minutes, five phases, one live tutor. Here is how lesson 1 — “Opening and Closing a Work Call” — runs.

  1. 1 min

    Warm-up & goal

    Tutor greets you and states today’s goal.

  2. 2 min

    Learn the patterns

    Learn 2–3 sentence patterns and repeat them aloud.

  3. 5 min

    Live roleplay

    Live roleplay — you do most of the talking.

  4. 1.5 min

    Corrections & retry

    Two specific corrections, then one retry.

  5. 30 sec

    Wrap-up & preview

    One thing you did well and a preview of next time.

Syllabus

Lessons unlock one after another. Completed lessons show your score; you can revisit any lesson.

Your AI tutors

Same lessons, different personalities. Pick one now or switch any time.

Nikhil Bhatt

The Corporate Realist

Lead tutorYour pick

Brisk business-communication trainer at a Gurugram outsourcing firm, late 30s

Best suited for: Working professionals who can speak English but sound either too blunt or too apologetic on client calls and need a trainer who plays the client realistically

4.8
1.5k
Sunita Verma

The Patient Bridge

Patient spoken-English trainer from Lucknow who was herself a Hindi-medium student, mid 40s

Best suited for: Hindi-medium learners who understand English but freeze when they have to speak it, and who need a tutor who will never laugh at a mistake

4.9
2.5k
Tanvi Rao

The Stopwatch Coach

Energetic fluency coach and former Toastmasters area director from Indore, early 30s

Best suited for: Learners who know the grammar but run out of words after two sentences, speak too slowly or fill every pause with 'actually' and 'basically'

4.7
5k

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