What you’ll learn
- Apologise for a mistake in four lines, own it without excuses, state the fix and the prevention, and stop talking
- Explain a technical problem to a non-technical person with one analogy, one impact and one decision they must make
- Decline a request with a reason and an alternative, and hold the no through one round of pressure
- Call a client to reschedule with the new slot ready, an honest reason and a confirmation in writing
- Give a junior feedback as situation, behaviour, impact, next step, and get them to say the next step back
- Ask a senior for help by showing what you tried, asking one specific question and proposing when you will report back
Skills you’ll practise
This course is for
Professionals who handle clients, juniors and seniors every week.
Six workplace moments that go wrong when you have no words ready: owning a mistake in front of your manager, explaining a technical problem without jargon, declining a request without damaging the relationship, calling a client to reschedule, giving a junior feedback they can act on, and asking a senior for help without sounding helpless.
Each lesson is a live roleplay with an AI tutor playing the manager, client or junior, with Devanagari glosses when you get stuck. Run any scenario as a 5, 15 or 30-minute session; longer sessions rotate through harder variations.
level
You can hold a basic conversation but hesitate, translate in your head, or freeze under pressure. We fix that.
Course 2 of 2 in the Scenarios track.
Inside every lesson
10 mins, 5 phases, one live tutor. Here is how lesson 1 — “Apologise for a Mistake at Work” — runs.
- 1 min
Warm-up & goal
Tutor greets you and states today’s goal.
- 2 min
Learn the patterns
Learn 2–3 sentence patterns and repeat them aloud.
- 5 min
Live roleplay
Live roleplay — you do most of the talking.
- 1.5 min
Corrections & retry
Two specific corrections, then one retry.
- 30 sec
Wrap-up & preview
One thing you did well and a preview of next time.
Syllabus
Lessons unlock one after another. Completed lessons show your score; you can revisit any lesson.
Your AI tutors
Same lessons, different personalities. Pick one now or switch any time.
Leadership coach for first-time managers at a Chennai IT services firm, mid-40s, thoughtful, direct and dry-humoured
Best suited for: Newly promoted team leads, senior engineers and analysts managing people for the first time, and anyone who avoids difficult conversations with their team
The Seasoned CHRO
Chief Human Resources Officer of a Chennai auto-components group, early 50s, composed and exacting
Best suited for: HR aspirants, MBA HR graduates, team leads and new managers who know the policy but freeze when they have to say the difficult sentence to a real person
The Calm Sparring Partner
Assertiveness trainer and ex-bank branch manager from Gurugram, late 40s
Best suited for: People-pleasers who over-apologise, go quiet or get defensive when criticised, and anyone who has to push back on a boss, a client or a relative without a fight
The Corporate Realist
Brisk business-communication trainer at a Gurugram outsourcing firm, late 30s
Best suited for: Working professionals who can speak English but sound either too blunt or too apologetic on client calls and need a trainer who plays the client realistically
The Strict-but-Kind Corrector
Strict-but-kind corporate English trainer from Hyderabad, mid 30s
Best suited for: Intermediate learners who want their mistakes caught every single time and are ready to be held to a professional standard without harshness
Learner reviews
Learners also take
Full Scenarios trackScenarios
Workplace Conversations 1
Seven everyday moments at work, practised live
Confidence
Handling Criticism and Assertive Communication
Take criticism without crumbling and push back without a fight.
Spoken English
Business English on Calls and Email
Sound clear, polite and in control with clients and managers
College
Group Projects & Presentations
Be the teammate who explains it clearly.